Before requesting or making an appointment, please take the time to thoroughly read these terms and conditions, as no exceptions apply. If you have any questions please feel free to email us at diana@braidsbydiana.com
APPOINTMENTS
- Please be advised that braiding hair is included in most services, with the exception of loc styles.
- Hair included is mid-back length, color #1b. However, the client has the option to select a different color hair by sending us a message or an email, after they have booked their appointment.
- Clients can request a longer length of hair at an additional cost by messaging or emailing us after they have booked their appointment. (Cost starts at $30 extra).
PREPARING HAIR BEFORE AN APPOINTMENT
- For longer-lasting braids, it is recommended that clients wash their hair before their appointment.
- The client is allowed to put leave-in conditioner and a little oil before blow drying their hair.
- In case a client shows up with hair not clean, wash and blow services are offered at $25 extra.
APPOINTMENT DEPOSITS
- Last-minute cancellations have a great impact on our business. Because of this, a non-refundable deposit fee is required to book an appointment.
- Deposit fees go towards the appointment.
- If an appointment is rescheduled before 48 hours, the deposit fee will be used for the new appointment. Otherwise, it is not refundable.
LATE POLICY
- Please send us a message or give us a call if you are running late.
- We adhere to a 10-minute late policy.
- If you are running late more than 10 minutes past your appointment, you might be asked to reschedule.
- Upon booking, the time is reserved exclusively for you to avoid conflicting with another client’s appointment time.
CANCELLATION POLICY
- We understand that sometimes circumstances beyond your control may mean you have to cancel your appointment. In order to respect the time of both our clients and staff, we simply ask that you notify us of a cancellation or reschedule in a timely manner.
- Please give at least 48 hours' notice, as a courtesy, if you need to cancel. We cannot offer refunds due to clients we turn away ensuring your appointment is held.
- We understand this policy may be frustrating for clients who have to cancel for genuine reasons.
- Please be aware that prior to your appointment, careful time and preparation are needed to prepare the braiding hair to deliver the best possible service, therefore we reserve the right to retain the full deposit fee if you fail to reschedule.